Useful contacts
Accommodation
QEHB
Email: StaffAccommodation@uhb.nhs.uk
HGS
Email: AccommodationOfficee-mail@uhb.nhs.uk
Bank (UHB+) queries
E.g. bank applications, induction and training, account disabled, references, rates of pay
General issues/queries
Email: UHBPlusCentral@uhb.nhs.uk
UHB+ managers
Email: UHBPlusClinicalManagers@uhb.nhs.uk
Telephone
- QEHB: 0121 371 8286
- HGS: 0121 424 8993
Car Parking
General car parking queries (Estates)
Email: EstatesandAncillary@uhb.nhs.uk
QEHB (Q-Park admin queries)
Email: QEMCAdmin@q-park.co.uk
HGS
Email: Car.Parking-Staff@uhb.nhs.uk
Cycle to Work Scheme
Email: UHBCycleToWork@uhb.nhs.uk
Education queries
Training administration queries
Email: easylearning@uhb.nhs.uk
Induction queries
Email: CorporateInduction@uhb.nhs.uk
Moodle queries
Email: Moodle.Administration@uhb.nhs.uk
eRostering queries
Time and attendance systems e.g. Employee Online, SMART, Allocate, Health Roster, hand readers and PrimeTime
Email: eRosteringSupport@uhb.nhs.uk
ESR self-service
Data management
Email: DataManagement@uhb.nhs.uk
Eye tests
(Link only accessible from a device connected to the Trust network)
HR/ESR forms
HR1 queries
- QEHB: Recruitment@uhb.nhs.uk or 0121 371 7498
- HGS: Manager/Ward Admin or Payroll@uhb.nhs.uk
HR2 and HR3 queries
Email: Payroll@uhb.nhs.uk
Finance Application support (e.g. system issues)
Email: FinanceServiceDesk@uhb.nhs.uk
Tel: 0121 371 7563
Honorary contracts/letters of access
Non-medics
Email: Recruitment@uhb.nhs.uk
Tel: 0121 424 8938
Medics
Email: MedicalResourcing@uhb.nhs.uk
Tel: (QEHB) 0121 371 8386, (HGS) 0121 424 0057
IT requests
Log via the IT Service portal or via telephone on 0121 371 2199
(Link only accessible from a device connected to the Trust network)
Medical resourcing queries
Queries re: GMC-registered doctors and dentists e.g. reporting sickness, rota issues, contractual queries and COE/reference requests
Email: MedicalResourcing@uhb.nhs.uk
Tel: (QEHB) 0121 371 8386, (HGS) 0121 424 0057
Occupational Health queries
E.g. OH management referrals and queries requiring a medical view
Email: OHEnquiries@uhb.nhs.uk
Tel: (QEHB) 0121 371 7170, (HGS) 0121 424 3004
Patient issues
E.g. where liaison with patients is required such as complaints or patients' conduct.
Pay queries
E.g. payslips, payroll, P45 queries
Payroll email: Payroll@uhb.nhs.uk
UHB+ payment issues: UHBPlusAllocateQueries@uhb.nhs.uk
Pension queries
Email: 304pensions@uhb.nhs.uk
Tel: 0121 371 7498
Placements/attachments/electives
Clinical attachments/electives for registered doctors
Email: MedicalResourcing@uhb.nhs.uk
Tel: (QEHB) 0121 371 8386, (HGS) 0121 424 0057
Elective student nursing placements
Email: PracticePlacementTeam@uhb.nhs.uk
Social Health Care student placements
Email: Work.Experience@uhb.nhs.uk
Allied Health field placements (non-nursing e.g. physiotherapy, occupational health, paramedics)
Email: Elizabeth.Julian@uhb.nhs.uk
Recruitment
Email: Recruitment@uhb.nhs.uk
Tel: 0121 424 8938
References for rental/mortgage payments or any other financial purpose
Email: Payroll@uhb.nhs.uk
Retirement awards
Email: GeneralLedgerDept@uhb.nhs.uk
Safeguarding
Adult Safeguarding
Email: AdultSafeguarding.TeamEmail@uhb.nhs.uk
Advice line: 07341 122 031
Children's Safeguarding
Email: (QEHB) QE.SafeguardingChildren@uhb.nhs.uk, (HGS) Safeguarding.ChildrenTeamEmail@uhb.nhs.uk
Advice lines:
- HGS: 07976 255 169
- QEHB: 07795 044 122
- Heartlands Safeguarding Children Office: 0121 424 9235
Security
Non-urgent tel: ext. 777
Emergencies tel: ext. 119
Security (Engie) Administration tel: 0121 415 6338
Staff Benefits
E.g. discount codes for mobile phones, gym memberships etc.
Email: Naomi.Holland@uhb.nhs.uk (Staff Experience Team)
Travel enquiries
E.g. travel passes, bus and train enquiries, route planning
Union queries
Joint Union Office email: JointUnionOffice@uhb.nhs.uk
Vehicle-related queries
Fleet and vehicle hire queries including invoices
Email: asha.ellerton@uhb.nhs.uk (Expenses & Benefits Team Leader)
Volunteering queries
Email: Volunteer.Services@uhb.nhs.uk
Work experience queries
Email: Work.Experience@uhb.nhs.uk